Privacy Policy


Painswick Rococo Garden Trust (defined as “Rococo Garden” from hereon) is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Rococo Garden site and governs data collection and usage. By using the Rococo Garden site, you consent to the data practices described in this statement.

Collection of your Personal Information

Rococo Garden collects personally identifiable information, such as your email address, name, home or work address or telephone number. Rococo Garden may also collect anonymous demographic information which is not unique to you, such as your postcode, age, gender, preferences, interests and favourites.

There is also information about your computer hardware and software that is automatically collected by Rococo Garden. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Rococo Garden for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Rococo Garden site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Rococo Garden public message boards, this information may be collected and used by others. Note: Rococo Garden does not read any of your private online communications.

Rococo Garden encourages you to review the privacy statements of websites you choose to link to from Rococo Garden so that you can understand how those websites collect, use and share your information. Rococo Garden is not responsible for the privacy statements or other content on Web sites outside of the Rococo Garden websites.

Use of your Personal Information

Rococo Garden collects and uses your personal information to operate the Rococo Garden website and deliver the services you have requested. Rococo Garden may also use your personally identifiable information to inform you of other products or services available from Rococo Garden and its affiliates. Rococo Garden may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Rococo Garden does not sell, rent or lease its customer lists to third parties. Rococo Garden may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Rococo Garden may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Rococo Garden, and they are required to maintain the confidentiality of your information.

Rococo Garden does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Rococo Garden keeps track of the websites and pages our customers visit within Rococo Garden, in order to determine what Rococo Garden services are the most popular. This data may be used to deliver customised content and advertising within Rococo Garden to customers whose behaviour indicates that they are interested in a particular subject area.

The Rococo Garden website will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Rococo Garden or the site; (b) protect and defend the rights or property of Rococo Garden; and, (c) act under exigent circumstances to protect the personal safety of users of Rococo Garden, or the public.

Use of Cookies

The Rococo Garden website uses “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a webpage server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalise Rococo Garden pages, or register with Rococo Garden site or services, a cookie helps Rococo Garden to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Rococo Garden website, the information you previously provided can be retrieved, so you can easily use the Rococo Garden features that you customised.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Rococo Garden services or websites you visit.

Security of your personal Information

Rococo Garden secures your personal information from unauthorized access, use or disclosure. Rococo Garden secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Rococo Garden will occasionally update this Statement of Privacy to reflect company and customer feedback. Rococo Garden encourages you to periodically review this Statement to be informed of how Rococo Garden is protecting your information.

Contact Information

Rococo Garden welcomes your comments regarding this Statement of Privacy. If you believe that Rococo Garden has not adhered to this Statement, please contact Rococo Garden at . We will use commercially reasonable efforts to promptly determine and remedy the problem.


Rococo Garden is committed to protecting privacy and developing technology that provides confidential and safe handling of data.

This policy defines data in accordance with the current legislation, outlines the data protection principles and the role of staff within the Garden who handle data and must adhere to these principles.

The Trust’s Responsibilities

The Trust is aware of its responsibility to comply with the 2018 EU General Data Protection Regulation which requires organisations to demonstrate that they have appropriate technical and management measures in place to ensure and be able to demonstrate that processing is performed within this Regulation.

The Trust is aware of this covers all aspects relating to collecting, handling and processing personal data about its members and visitors.


  • Data – information about an individual recorded on paper that is intended to go on a computer and electronic records stored on a computer.
  • Personal data – data from which a living individual can be identified, eg. name, address, email, telephone number, date of birth, driving licence number, NI number and passport number.
  • Confidential data – data given in confidence and not in the public domain, to be maintained within an agreed timescale, for instance financial information.
  • Data Controller – the person who determines the purpose, use and processing procedure of the data (normally the Garden Director).
  • Data Subject – the individual who is the subject of the data.
  • Subject Access Rights – an individual has the right of access to data held about them.
  • Processing of data – the definition is broad and covers most aspects of data handling:
  1. organisation, adaptation or alteration of the information or data,
  2. retrieval, consultation or use of the information or data,
  3. disclosure of the information or data by transmission, dissemination or otherwise making available, or
  4. alignment, combination, blocking, erasure or destruction of the information or data.

Principles of Data Protection

Rococo Garden is committed to demonstrating that all personal data is:

  • Processed lawfully, fairly and transparently
  • Collected only for specific legitimate purposes
  • Adequate, relevant and limited to what is necessary
  • Accurate and, where necessary, kept up to date
  • Stored only as long as is necessary
  • Processed in a manner that ensures appropriate security, and
  • Action will be taken against unauthorised or unlawful use or against accidental loss, destruction or damage.

Collection of Personal Information

Rococo Garden collects personally identifiable information, such as names, email addresses, addresses or telephone numbers.  These are gathered through voluntary provision of data by members of the public when visiting the Garden, through completing forms for membership or providing information online through the website.

The Garden also collects anonymous demographic information, which is not unique to individuals, such as post codes, age, gender, preferences and interests.

Rococo Garden maintains a database of information on businesses, organisations, suppliers, contacts and other individuals with whom it does business.

When collecting data, Rococo Garden will inform individuals and companies the purpose for which it is requesting information and will assure them that any data given will only be used for the purposes for which it is collected.

Subject Access requests

All individuals who are the subject of personal data held by Rococo Garden are entitled to ask what information the Garden holds about them and why, be able to keep it up to date, and be informed how Rococo Garden is meeting its data protection obligations.

If an individual makes a subject access request to Rococo Garden, the staff will firstly verify the identity of the person making the subject access request, inform them if there are any costs for finding the relevant data information, and then supply the details when they are available.

Data security

Rococo Garden is committed to maintaining security and confidentially of any data it holds, and to put in place measures to protect this data, both online and with hard copies of data held by the Rococo Garden office.  All staff will be instructed to be vigilant in the use of data and to keep it solely for use by the Garden, unless agreed otherwise.

Where personal data is stored on paper or printed out, it will be kept in a secure place where unauthorised people cannot see it. When not being used, it will be locked away, or when it is no longer needed, it will be shredded and disposed of securely.

Where personal data is stored electronically, it should be protected from unauthorized access, accidental deletion and malicious hacking attempts.  This should include protection by strong passwords that are changed regularly and not shared between staff, kept locked away if stored on removable media, only stored on designated drives and servers stored in a secure location that are backed up frequently, and protected by approved security software and a firewall.

Should there be a breach of security where data held by Rococo Garden is released inadvertently, then Rococo Garden staff will immediately make every attempt to retrieve the data and make it confidential again.  Rococo Garden staff will also investigate how the breach happened and put in place processes so that it does not happen again.

If Rococo Garden suffers from outside interference whereby hackers successfully gain access to sensitive data, then Rococo Garden will immediately inform those whose data has been accessed what has happened, in case there is any adverse impact from the incident.


Painswick Rococo Garden premises are under 24 hour CCTV surveillance for the prevention of crime. For further information please email .


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